Diary of a BVN Employee

So there I was contemplating how to resolve the technical issue of yet another caller when I got this text message. It was an invitation from a friend to apply to another company which I have been meaning to do for sometime now. I was slightly bored with what is going on with my life. I was a relaxed employee; I log in at the start of shift and log out at the end without a thought of what is going on behind the scenes. This sounds like a perfect opportunity to get out of the rut. Bright and early the next morning, I went to submit my application, never suspecting how it will change my perspective and lifestyle.

There were about twenty of us aiming for the same position with limited slots available. It was supposed to be wave one for a new account which means that there will be plenty of opportunities for advancement, hence the large turnout of applicants. That day was the last for filling out the required number to train for the next week. Amazingly, at about 10PM; with two tests and three interviews behind us, there were only four of us left. I had to wait for the client interview which was scheduled at 12 MN. I paced the recruitment floor for a few hours considering what it would take to get accepted as wave one of the Broadview Networks account.

I have come a long way from that day. I now have my own team with its share of challenges and triumphs. I’ve gone through days and months when I felt as if I can’t go on and there is no rhyme or reason to what I’m doing. It has been a long fight for me and my team. The frustrations and disappointments, not to mention stress that are part and parcel of trying to get a team on its feet were like an endless cycle. I have lost team members, gained new ones and developed a strong bond with them. I now live for the small things; the sense of accomplishment when my team hit the target for the week or simply get an email from a customer expressing their gratitude and satisfaction over the way we handled their issue. This is the purpose of why I am here; this is what makes me happy and I will stay here until I feel that I have fulfilled my duty. There are a lot more ground to cover and things to learn; but my sword is polished and my armor is ready for battle.


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